State Farm® Insurance Agent Makeda Nichols
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
D Thompson
August 5, 2026
"Tammy & Rosie were very helpful & friendly"
"Thank you for your 5-star review! We're so glad to hear that Tammy and Rosie provided you with friendly and helpful service. We take pride in making sure our customers feel supported, and your kind words mean a great deal to our team. We'll be sure to share your compliments with Tammy and Rosie. Thank you for choosing our agency—we're always here whenever you need us!"
Debbie Richardson
August 5, 2026
"I received exceptional customer service today from Tammy. When I called to seek clarification regarding a recent payment made, Tammy was engaged, listened to my concerns, and answered my questions clearly and professionally. She maintained a positive tone throughout the call and successfully resolved my concerns. Tammy is a valuable asset to State Farm."
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Tammy provided the exceptional service you deserve. Taking the time to listen, answer questions clearly, and make sure our customers feel confident and supported is something our team strives for every day.
We'll be sure to share your kind words with Tammy—she'll truly appreciate the recognition. Thank you for choosing our agency, and please don't hesitate to reach out if there's ever anything else we can help you with!"
Gabrielle Kanode
August 2, 2026
"Rosie did a spectacular job with her knowledge of renters insurance! I ended up getting a much needed life policy too :-)"
"Thank you so much for the wonderful 5-star review!
We are absolutely thrilled to hear that Rosie provided such spectacular service and shared her expertise to help you secure the right renters insurance. It is fantastic that she was also able to guide you toward a much-needed life insurance policy to ensure you and your loved ones are fully protected.
Rosie always goes above and beyond for our clients, and your kind words will truly make her day! Thank you for trusting us with your insurance needs.
If you have any questions about your new policies down the road, please don't hesitate to reach out. We are always here to help!"
Ashley Bivins
July 21, 2026
"Falon went over and above to assist me with my insurance woes! She took her time and provided me with options that were best suited for me and my family. Thank you for taking the time- your professionalism comes a dime a dozen and doesn’t go unnoticed. Thank you for being a class act- much appreciated!"
"Thank you so much for this incredible 5-star review!
We are so grateful for your kind words about Falon. Navigating insurance issues can be incredibly stressful, and we are thrilled to hear that she went above and beyond to ease your woes. Taking the extra time to find the perfect vehicle insurance options for you and your family is exactly what we strive for, and we are so glad her professionalism and class stood out to you.
I will be sure to share your wonderful feedback with Falon—it will absolutely make her day to know her dedication didn't go unnoticed. Thank you for choosing us to protect your family!
If you ever need to adjust your coverage or have questions about your auto policy, please feel free to reach out anytime."
Adrienne McCarroll-Johnson
July 17, 2026
"Very friendly and helpful office."
"Thank you for taking the time to leave us a 5-star review. Our team strives to deliver a welcoming and helpful experience for everyone who walks through our doors, and your kind words mean a lot to us."
Madyson Kramer
July 13, 2026
"Falon was incredibly helpful, knowledgeable, and patient throughout the entire process. She took the time to explain all of my options and made sure I found the coverage that fit my needs. I highly recommend working with her!"
"Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
It means a lot to hear that Falon was incredibly helpful, knowledgeable, and patient throughout the entire process. We’re especially glad she took the time to explain all of your options and help you find coverage that fits your needs.
Thank you again for highly recommending her—we’re grateful you chose us, and we’re here for you anytime you need anything in the future!"
James Vassel
July 9, 2026
"Falon was a wonderful person to work with, when it come to insurance she is one of the best"
"Thank you so much for the kind 5-star review! We’re truly happy to hear you had a wonderful experience working with Falon.
It means a lot to hear that you feel she’s one of the best when it comes to insurance—our goal is always to provide knowledgeable guidance and support throughout the process. We appreciate your trust and recommendation, and we’re here for you anytime you need anything in the future."
Barbara Whitehurst
June 30, 2026
"I recently talked with Tammy Burgess & just wanted to express my very pleasant experience. Her kindness, & knowledge made the experience awesome."
"Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience.
It means a lot to hear that Tammy was kind and knowledgeable and that it made your experience a great one. We’re glad you felt supported and confident throughout your conversation.
Thanks again for choosing us—we’re here anytime you need help!"
Neil Woodbury
June 29, 2026
"Rosie was amazing! So quick to respond and also the cheapest quote that I got on my boat!"
"Thanks for the great feedback! Rosie is a rockstar, and we are so glad she could get you a fast, affordable quote for your boat. We truly appreciate your support!"
Stephanie Tashbin
June 29, 2026
"Tammy at the front desk is extremely helpful and professional. It was a pleasure interacting with her the other day."
"Thank you for the wonderful 5-star review! We really appreciate you sharing your experience.
We’re so glad to hear Tammy at the front desk was helpful, professional, and made your visit a great one. Your kind words mean a lot to our team.
Thanks again for choosing us—we’re always here if you need anything."
Mandi Jackson
June 28, 2026
"I called to get quotes and Tammy was amazing! She was polite and friendly and knew exactly how to help me! 10/10 recommend!"
"Thank you so much for the fantastic 5-star review, Mandi! We really appreciate you taking the time to share your experience.
We’re glad to hear Tammy was professional, friendly, and able to point you in the right direction right away. Your “10/10” recommendation means a lot to us—thank you!
If you ever need anything down the road, we’re here and happy to help."
Brian Rowe
June 28, 2026
"When I called the office I was greeted by Tammy and she was very friendly and was able to answer all my questions quickly!"
"Thank you so much for the 5-star review! We truly appreciate you taking the time to let us know how we did.
We’re happy Tammy could greet you promptly and answer all of your questions quickly, Brian. Friendly service and clear answers are exactly what we aim to provide every time you call.
Thanks again for choosing us—we’re here if you ever need anything."
Kayla Rowe
June 28, 2026
"Tammy was very friendly and knowledgeable. She answered all of my questions and made sure I understood everything. Great customer service—I really appreciate her help!"
"Thank you for the fantastic 5-star review! We’re so glad to hear Tammy was friendly, knowledgeable, and took the time to make sure all your questions were answered.
It’s especially great that you felt you understood everything—clear communication is a big part of what we do. We truly appreciate your support and are here for you anytime you need help."
Raygan
June 27, 2026
"she’s an amazing person with great communication and a phenomenal personality!"
"Thank you so much for the wonderful 5-star review! We truly appreciate you taking the time to share your experience.
It means a lot to hear that Tammy stood out not only for her knowledge, but also for her amazing communication and phenomenal personality. That kind of support helps people feel confident and cared for throughout the process—so we’re glad she made that difference for you.
Thank you again for your trust and recommendation. We’re here anytime you need us!"
Dillan Burgess
June 27, 2026
"Just needed help with a billing question, Tammy was very friendly and helpful."
"Thank you for the 5-star review! We’re glad to hear Tammy was friendly and able to help with your billing question.
We know how important it is to get quick, clear answers—so we truly appreciate you choosing our agency. If you ever need anything in the future, we’re here to help!"
Robert K
June 26, 2026
"Falon has always been professional, friendly, and quick to answer any questions I’ve had. She made the insurance process easy and was great to work with. I definitely recommend her to anyone looking for someone who genuinely cares about helping their clients."
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are so happy to hear that Falon has always been professional, friendly, and quick to answer your questions.
It means a lot that you felt the insurance process was easy and that you enjoyed working with her. We’re especially grateful you took the time to share that she genuinely cares about helping clients—that’s exactly how we strive to serve everyone.
Thank you again for your trust and recommendation. If you ever need anything in the future, we’re always here to help!"
Harry Studdard
June 26, 2026
"I have been using this agency for years and remain completely satisfied. Every employee I've had the pleasure to work with was obviously well-trained and knew their work. Most recently after a new car purchase with trade, I spoke with a Ms Falon Kramer. Ms Kramer continued along the same vein, promptly taking care of my concern and handling business. Highly recommended!"
"Thank you so much for the wonderful 5-star review! We truly appreciate you choosing our agency for years and remaining completely satisfied.
It means a lot to hear that you’ve found our team well-trained and knowledgeable, and that your recent experience with Ms. Falon Kramer was just as smooth—promptly taking care of your concern after your new car purchase with trade.
Thank you for calling out the reasonable price and for highly recommending us. We’re here for you anytime!"
Lester Kramer
June 26, 2026
"Ive always loved state farm Ive never had any negative issues and I continue to use state farm they have very talented courteous sales agents i would definitely recommend falon kramer she's extremely talented quick to answer any questions definitely 5 star rating!"
"Thank you so much for the wonderful 5-star review! We truly appreciate your support and loyalty to State Farm—it means a lot to hear you’ve had such a positive experience and never ran into any issues.
We’re also very happy to know you found Falon Kramer talented, courteous, and quick to answer your questions. We’ll be sure to pass along your kind words to her.
Thank you again for your recommendation. If you ever need anything in the future, we’re here to help!"
Herdria Reed
June 26, 2026
"This is a GREAT COMPANY!!!!They explain the policies that are offer by State Farm in a way that I could fully understand it was a pleasure working with Tiana"
"Thank you so much for the wonderful 5-star review, Herdria! We truly appreciate your kind words and are happy to hear that you found our company great.
It means a lot that you enjoyed working with us and felt supported throughout the process. We’re grateful for your trust and your recommendation.
If you ever need anything in the future, we’re always here to help!"
christina Taylor
June 25, 2026
"Amazing customer service. They take their time to give you the best options available to fit your needs."
"Thank you so much for the great 5-star review, Christina! We truly appreciate your feedback.
It means a lot to hear that you’re happy with the price and that you received amazing customer service. We always aim to take our time, listen to your needs, and make sure you understand the best options available—so you can choose with confidence.
Thank you again for choosing us for your insurance needs. We’re here anytime you need anything!"
kristin goodman
June 24, 2026
"Makeda Nichols office is staffed with amazing girls! They are always eager to answer questions and give advice. I love working with them!"
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are so happy to hear you’ve had a great experience working with our office.
Our team works hard to be available, knowledgeable, and helpful—so it means a lot that you feel that from the moment you reach out. We’re grateful you “love working with them,” and we value your trust in us for your insurance needs.
If you ever have questions or need assistance in the future, we’re always here!"
Justin Besteda
June 24, 2026
"Excellent customer service! Very knowledgeable, friendly, and quick to help whenever needed. The process was smooth, and I always felt taken care of. Definitely recommend this agency for your insurance needs."
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear you received excellent customer service throughout the process.
It means a lot that you found our team knowledgeable, friendly, and quick to help—especially when you needed support. We’re also glad to know the process felt smooth and that you always felt taken care of.
Thank you again for recommending our agency. We’re grateful you chose us for your insurance needs, and we’re here for you anytime!"
Tolondrea Barnes
June 24, 2026
"“I had an amazing experience working with Ms. Tiana on my life insurance policy. She was very patient, knowledgeable, and took the time to explain everything to me in a way I could fully understand. She made the entire process smooth, stress-free, and helped me choose the best policy for my needs. I truly appreciate her professionalism, kindness, and dedication to making sure I was comfortable with my decision. If you’re looking for someone who genuinely cares and goes above and beyond to help, I highly recommend Ms. Tiana. Thank you again for all your help!”"
"Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear about your experience working with our team.
It means a lot that you felt supported throughout the process—that the producer was patient, knowledgeable, and took the time to explain everything clearly so you could fully understand your options. We’re also glad to hear the experience felt smooth and stress-free, and that you were able to choose a policy that fits your needs with confidence.
Your feedback about professionalism, kindness, and dedication is exactly what we strive for every day. Thank you again for your recommendation and for trusting us with something as important as your life insurance. If you ever need anything in the future, we’re here to help!"
Ted Teddy
June 24, 2026
"I have had a great experience with Falon taking care of our family’s need for a reasonable automobile insurance coverage. She was very friendly, and very happy to answer all my questions with knowledge and experience. I would definitely recommend her service to my friends and family."
"Thank you so much for your 5-star review! We’re truly happy to hear that you had a great experience with Falon while getting the right auto insurance coverage for your family.
We really appreciate your kind words about her being friendly and taking the time to answer your questions with knowledge and experience—those details matter, especially when you’re looking for coverage you can feel confident in.
Thank you again for recommending Falon to your friends and family. If you ever need anything in the future, we’re here to help!"
Doan Trang Nguyen
June 18, 2026
"I have auto and house insurance with State Farm for over 5 years and they are doing amazing job especially Nikolina Sistrunk she work fast and very thorough."
"We appreciate you taking the time to share your experience with us. Providing thorough, efficient service for your property and auto insurance is always our top priority. Thank you for recognizing Nikolina's hard work, and thank you for your 5 years of loyalty to State Farm!"