Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Arkeya Mitchell

Arkeya Mitchell

November 1, 2024

5  out of  5
rating by Arkeya Mitchell
"They are amazing!!!! The most helpful and best customer service I have ever seen and I am grateful to be apart of this agency."
We responded:
"Thank you, Arkeya! We appreciate your business and you taking time out of your day to leave us this review! "
Profile photo of Andrea Helbling

Andrea Helbling

October 28, 2024

5  out of  5
rating by Andrea Helbling
"Our family have been insured with Makeda Nichols State Farm since we moved from Europe to Mobile in 1991. The agent is professional, prompt and very knowledgeable. The customer service is excellent. Claims were handled without issues. The team members are friendly and speak multiple languages. 👌"
We responded:
"Thank you for your kind words Andrea! We appreciate you leaving us such a generous 5- star review! Thank you for sticking with us all these years."
Profile photo of John Rocker

John Rocker

June 13, 2024

5  out of  5
rating by John Rocker
"Ms.Rose and the team took great care of me and my policy. A great company backed by even better people. Highly recommend this team."
We responded:
"Dear John, Thank you so much for taking the time to leave us a fantastic five-star review! We are truly delighted to hear that you are extremely satisfied with the service you received. Your kind words mean a lot to our team. We are committed to providing stellar service to all our valued customers, and we are thrilled to know that we have met your expectations. It is our goal to consistently deliver top-notch service and ensure your satisfaction. Once again, we sincerely appreciate your business and for choosing us. We look forward to serving you in the future and continuing to provide you with exceptional service."
Profile photo of Pamela Buchanan

Pamela Buchanan

May 25, 2024

1  out of  5
rating by Pamela Buchanan
"No, definitely right agency—office staff would literally not lift a finger to help me after my accident. Ended up paying for rental out of pocket."
We responded:
"Dear Pamela, I apologize for the unpleasant experience you had with your State Farm agent. After extensively searching our database, I can confirm that your name is NOT listed in our book of business. I encourage you to reach out to your agent directly to address any concerns and find a resolution."
Profile photo of Jenny Fox

Jenny Fox

May 1, 2024

5  out of  5
rating by Jenny Fox
"Falon was very sweet and handled my request immediately! Great people to work with for your insurance needs!"
We responded:
"Jenny, thank you for your incredible 5-star review! We are thrilled to hear that Falon delivered exceptional service to you. Your business means a lot to us and we appreciate it greatly."
Profile photo of Jay Reneau

Jay Reneau

April 12, 2024

5  out of  5
rating by Jay Reneau
"I delt with Gabby n she was a delight to work with. Very personable n professional. I highly recommend Gabby. She was very helpful n answered all my questions."
We responded:
"Jay, thank you for your kind words! We are thrilled that Gabby was able to provide you with the assistance you needed for your insurance. Your business is greatly appreciated, and we are grateful for your amazing review."
Profile photo of Chanda Fillingame

Chanda Fillingame

March 23, 2024

5  out of  5
rating by Chanda Fillingame
"Shout out to Robin Bolen!"
We responded:
"Thank you Chanda! Robin is the best and we're glad that she could service your needs!"
Profile photo of SimbaJKU

SimbaJKU

March 22, 2024

5  out of  5
rating by SimbaJKU
"Best costumer service. Her team is always prompt, knowledgeable, and willing to help."
We responded:
"Thank you Simba! We work hard to take care of all of our neighbors!"
Profile photo of Bryant Thornton

Bryant Thornton

March 21, 2024

5  out of  5
rating by Bryant Thornton
"Robin Bolen has always helped my family out with ALL of our insurance needs/issues. She’s very patient and gets everything done with ease. It’s nice to know that even though I know nothing about insurance, my agent can give me all the information in terms that I can understand to get the coverage I need!"
We responded:
"Bryant, we are so glad that Robin helped you to understand exactly what you needed for your family. Thank you for this amazing review!"
Profile photo of Julia mcalpin

Julia mcalpin

March 18, 2024

5  out of  5
rating by Julia mcalpin
"Robin Bolen, Definitely was one of the best agents who not only helped me and explained everything to me but made me feel like family. The entire office was very inviting and friendly, definitely glad to be able to set up insurance with them."
We responded:
"Thank you for the amazing review, Julia! We are so grateful to you for your kind words and that Robin could help you meet your needs. "
Profile photo of Heather Harris

Heather Harris

February 23, 2024

5  out of  5
rating by Heather Harris
"Robin is the Best!!"
We responded:
"Heather, thank you so much for taking the time to leave a positive review about your experience with Makeda Nichols State Farm! We greatly appreciate your kind words and feedback. We are thrilled to hear that Robin provided you with exceptional service. "
Profile photo of Mike Piercy

Mike Piercy

February 21, 2024

5  out of  5
rating by Mike Piercy
"Cannot say enough great things about this office. The girls and Makeda are always helpful and nice."
We responded:
"Mike, thank you so much for this awesome review of Makeda Nichols State Farm! We couldn't be happier to hear that you can't say enough great things about our office. We're all about creating a welcoming and friendly environment for our customers, so it's fantastic to know that it shines through."
Profile photo of Lindsay Mathews

Lindsay Mathews

February 21, 2024

5  out of  5
rating by Lindsay Mathews
"An agency with people who truly care, and are always willing to help! Makeda and her team are amazing. Robin the assistant manager is always so responsive and attentive."
We responded:
"Thank you for such a thoughtful review Lindsay! We appreciate you taking time to leave us a 5-star review and are delighted to hear that your needs are heard and met. "
Profile photo of Kimberly Davis

Kimberly Davis

February 21, 2024

5  out of  5
rating by Kimberly Davis
"Robin was so easy to work with. She and the whole team were extremely nice and I feel they always work really hard at getting me the best price. Also the sweet pups are always a joy to see in the office!"
We responded:
"Thank you Kimberly! We love that you've had a great experience with us (and our fur babies) and look forward to continuing our relationship with you! "
Profile photo of Tiffany Page

Tiffany Page

February 21, 2024

5  out of  5
rating by Tiffany Page
"Robin bolen has been so helpful! I love using state farm and the ladies that work with makeda are always so friendly."
We responded:
"Thank you for this 5-star review Tiffany! We are so glad that Robin has been able to make sure your needs are met. She is amazing and we love her! "
Profile photo of Jörg Süß

Jörg Süß

February 7, 2024

5  out of  5
rating by Jörg Süß
"I experienced the most support from Andrea getting both, car- and home- insurance for me, living here in Mobile, Al. for some years. No language issues, competent consulting and, as a plus, additionally local based recommendations."
We responded:
"Jörg, thank you for leaving this 5-star review! We are overjoyed to know that Andrea could help you find the best options for your needs."
Profile photo of Karl Moesinger

Karl Moesinger

February 6, 2024

5  out of  5
rating by Karl Moesinger
"We have been 30+ years with Makeda Nichols State Farm Insurance. Covering all of our assets, house, cars, boat, as well as legal insurance. Not only Makeda, but also her office Manager Andrea Helbling, as well as the entire supporting team have always done an outstanding job for us. Which Makeda's team is now also doing for our children."
We responded:
"Wow! Thank you for such an amazing review, Karl! we appreciate your kind words. Thank you for supporting us all these years!"
Profile photo of HOLGER SCHAAK

HOLGER SCHAAK

February 5, 2024

5  out of  5
rating by HOLGER SCHAAK
"Andrea Helbing does an outstanding job in helping Expats with their car insurance at very favorable rates. That's one thing less to bother when you're arriving completely "lost" and needing a car insurance urgently - Thank you!"
We responded:
"Thank you for leaving us this kind review Holger! We are so glad that Andrea could assist you with transitioning to life here and finding the best products to fit your needs. "
Profile photo of Madhu Chilukuri

Madhu Chilukuri

February 2, 2024

5  out of  5
rating by Madhu Chilukuri
"She is excellent"
We responded:
"Thank you for the five-star review Dr. Madhu! We appreciate you!"
Profile photo of THOMAS ROUBERT

THOMAS ROUBERT

February 2, 2024

5  out of  5
rating by THOMAS ROUBERT
"very good customer support, good communication with all agents"
We responded:
"Thank you for taking time to leave this kind and generous review Thomas! "
Profile photo of Bernard Bousquet

Bernard Bousquet

February 2, 2024

5  out of  5
rating by Bernard Bousquet
"Really good agent, after my flood they were always available and support me for my claim"
We responded:
"We are elated that we could help you through your claim process. Thank you for the amazing review, Bernard! "
Profile photo of Patrick Mondor

Patrick Mondor

February 2, 2024

5  out of  5
rating by Patrick Mondor
"Andrea and the whole team were very efficient and help me get the best price and services."
We responded:
"We are glad that you are satisfied with your service! Thank you for the review Patrick!"
Profile photo of maximilian walter

maximilian walter

February 2, 2024

5  out of  5
rating by maximilian walter
"The agency and especially Andrea offer great support and tailored services."
We responded:
"Andrea IS amazing, we're so glad that she could help you! Thank you for this amazing review!"
Profile photo of Florian Rindle

Florian Rindle

February 2, 2024

5  out of  5
rating by Florian Rindle
"A trustful, reliable and friendly team"
We responded:
"We appreciate you leaving this amazing review! Thank you for choosing us to serve your needs."
Profile photo of Heidi Fundinger

Heidi Fundinger

February 2, 2024

5  out of  5
rating by Heidi Fundinger
"Andrea Helbling is so helpful, friendly and knowledgeable. She made changing homeowners insurance, which I had been nervous about, an easy process."
We responded:
"Thank you for your kind words, Heidi! We are so glad to hear that Andrea helped to simplify things and meet your needs. "