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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Madyson Kramer

Madyson Kramer

July 13, 2026

5  out of  5
rating by Madyson Kramer
"Falon was incredibly helpful, knowledgeable, and patient throughout the entire process. She took the time to explain all of my options and made sure I found the coverage that fit my needs. I highly recommend working with her!"
We responded:
"Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.

It means a lot to hear that Falon was incredibly helpful, knowledgeable, and patient throughout the entire process. We’re especially glad she took the time to explain all of your options and help you find coverage that fits your needs.

Thank you again for highly recommending her—we’re grateful you chose us, and we’re here for you anytime you need anything in the future!"
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James Vassel

July 9, 2026

5  out of  5
rating by James Vassel
"Falon was a wonderful person to work with, when it come to insurance she is one of the best"
We responded:
"Thank you so much for the kind 5-star review! We’re truly happy to hear you had a wonderful experience working with Falon.

It means a lot to hear that you feel she’s one of the best when it comes to insurance—our goal is always to provide knowledgeable guidance and support throughout the process. We appreciate your trust and recommendation, and we’re here for you anytime you need anything in the future."
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Barbara Whitehurst

June 30, 2026

5  out of  5
rating by Barbara Whitehurst
"I recently talked with Tammy Burgess & just wanted to express my very pleasant experience. Her kindness, & knowledge made the experience awesome."
We responded:
"Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience.

It means a lot to hear that Tammy was kind and knowledgeable and that it made your experience a great one. We’re glad you felt supported and confident throughout your conversation.

Thanks again for choosing us—we’re here anytime you need help!"
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Neil Woodbury

June 29, 2026

5  out of  5
rating by Neil Woodbury
"Rosie was amazing! So quick to respond and also the cheapest quote that I got on my boat!"
We responded:
"Thanks for the great feedback! Rosie is a rockstar, and we are so glad she could get you a fast, affordable quote for your boat. We truly appreciate your support!"
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Stephanie Tashbin

June 29, 2026

5  out of  5
rating by Stephanie Tashbin
"Tammy at the front desk is extremely helpful and professional. It was a pleasure interacting with her the other day."
We responded:
"Thank you for the wonderful 5-star review! We really appreciate you sharing your experience.

We’re so glad to hear Tammy at the front desk was helpful, professional, and made your visit a great one. Your kind words mean a lot to our team.

Thanks again for choosing us—we’re always here if you need anything."
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Mandi Jackson

June 28, 2026

5  out of  5
rating by Mandi Jackson
"I called to get quotes and Tammy was amazing! She was polite and friendly and knew exactly how to help me! 10/10 recommend!"
We responded:
"Thank you so much for the fantastic 5-star review, Mandi! We really appreciate you taking the time to share your experience.

We’re glad to hear Tammy was professional, friendly, and able to point you in the right direction right away. Your “10/10” recommendation means a lot to us—thank you!

If you ever need anything down the road, we’re here and happy to help."
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Brian Rowe

June 28, 2026

5  out of  5
rating by Brian Rowe
"When I called the office I was greeted by Tammy and she was very friendly and was able to answer all my questions quickly!"
We responded:
"Thank you so much for the 5-star review! We truly appreciate you taking the time to let us know how we did.

We’re happy Tammy could greet you promptly and answer all of your questions quickly, Brian. Friendly service and clear answers are exactly what we aim to provide every time you call.

Thanks again for choosing us—we’re here if you ever need anything."
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Kayla Rowe

June 28, 2026

5  out of  5
rating by Kayla Rowe
"Tammy was very friendly and knowledgeable. She answered all of my questions and made sure I understood everything. Great customer service—I really appreciate her help!"
We responded:
"Thank you for the fantastic 5-star review! We’re so glad to hear Tammy was friendly, knowledgeable, and took the time to make sure all your questions were answered.

It’s especially great that you felt you understood everything—clear communication is a big part of what we do. We truly appreciate your support and are here for you anytime you need help."
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Raygan

June 27, 2026

5  out of  5
rating by Raygan
"she’s an amazing person with great communication and a phenomenal personality!"
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate you taking the time to share your experience.

It means a lot to hear that Tammy stood out not only for her knowledge, but also for her amazing communication and phenomenal personality. That kind of support helps people feel confident and cared for throughout the process—so we’re glad she made that difference for you.

Thank you again for your trust and recommendation. We’re here anytime you need us!"
Profile photo of Dillan Burgess

Dillan Burgess

June 27, 2026

5  out of  5
rating by Dillan Burgess
"Just needed help with a billing question, Tammy was very friendly and helpful."
We responded:
"Thank you for the 5-star review! We’re glad to hear Tammy was friendly and able to help with your billing question.

We know how important it is to get quick, clear answers—so we truly appreciate you choosing our agency. If you ever need anything in the future, we’re here to help!"
Profile photo of Robert K

Robert K

June 26, 2026

5  out of  5
rating by Robert K
"Falon has always been professional, friendly, and quick to answer any questions I’ve had. She made the insurance process easy and was great to work with. I definitely recommend her to anyone looking for someone who genuinely cares about helping their clients."
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are so happy to hear that Falon has always been professional, friendly, and quick to answer your questions.

It means a lot that you felt the insurance process was easy and that you enjoyed working with her. We’re especially grateful you took the time to share that she genuinely cares about helping clients—that’s exactly how we strive to serve everyone.

Thank you again for your trust and recommendation. If you ever need anything in the future, we’re always here to help!"
Profile photo of Harry Studdard

Harry Studdard

June 26, 2026

5  out of  5
rating by Harry Studdard
"I have been using this agency for years and remain completely satisfied. Every employee I've had the pleasure to work with was obviously well-trained and knew their work. Most recently after a new car purchase with trade, I spoke with a Ms Falon Kramer. Ms Kramer continued along the same vein, promptly taking care of my concern and handling business. Highly recommended!"
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate you choosing our agency for years and remaining completely satisfied.

It means a lot to hear that you’ve found our team well-trained and knowledgeable, and that your recent experience with Ms. Falon Kramer was just as smooth—promptly taking care of your concern after your new car purchase with trade.

Thank you for calling out the reasonable price and for highly recommending us. We’re here for you anytime!"
Profile photo of Lester Kramer

Lester Kramer

June 26, 2026

5  out of  5
rating by Lester Kramer
"Ive always loved state farm Ive never had any negative issues and I continue to use state farm they have very talented courteous sales agents i would definitely recommend falon kramer she's extremely talented quick to answer any questions definitely 5 star rating!"
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate your support and loyalty to State Farm—it means a lot to hear you’ve had such a positive experience and never ran into any issues.

We’re also very happy to know you found Falon Kramer talented, courteous, and quick to answer your questions. We’ll be sure to pass along your kind words to her.

Thank you again for your recommendation. If you ever need anything in the future, we’re here to help!"
Profile photo of Herdria Reed

Herdria Reed

June 26, 2026

5  out of  5
rating by Herdria Reed
"This is a GREAT COMPANY!!!!They explain the policies that are offer by State Farm in a way that I could fully understand it was a pleasure working with Tiana"
We responded:
"Thank you so much for the wonderful 5-star review, Herdria! We truly appreciate your kind words and are happy to hear that you found our company great.

It means a lot that you enjoyed working with us and felt supported throughout the process. We’re grateful for your trust and your recommendation.

If you ever need anything in the future, we’re always here to help!"
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christina Taylor

June 25, 2026

5  out of  5
rating by christina Taylor
"Amazing customer service. They take their time to give you the best options available to fit your needs."
We responded:
"Thank you so much for the great 5-star review, Christina! We truly appreciate your feedback.

It means a lot to hear that you’re happy with the price and that you received amazing customer service. We always aim to take our time, listen to your needs, and make sure you understand the best options available—so you can choose with confidence.

Thank you again for choosing us for your insurance needs. We’re here anytime you need anything!"
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kristin goodman

June 24, 2026

5  out of  5
rating by kristin goodman
"Makeda Nichols office is staffed with amazing girls! They are always eager to answer questions and give advice. I love working with them!"
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are so happy to hear you’ve had a great experience working with our office.

Our team works hard to be available, knowledgeable, and helpful—so it means a lot that you feel that from the moment you reach out. We’re grateful you “love working with them,” and we value your trust in us for your insurance needs.

If you ever have questions or need assistance in the future, we’re always here!"
Profile photo of Justin Besteda

Justin Besteda

June 24, 2026

5  out of  5
rating by Justin Besteda
"Excellent customer service! Very knowledgeable, friendly, and quick to help whenever needed. The process was smooth, and I always felt taken care of. Definitely recommend this agency for your insurance needs."
We responded:
"Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear you received excellent customer service throughout the process.

It means a lot that you found our team knowledgeable, friendly, and quick to help—especially when you needed support. We’re also glad to know the process felt smooth and that you always felt taken care of.

Thank you again for recommending our agency. We’re grateful you chose us for your insurance needs, and we’re here for you anytime!"
Profile photo of Tolondrea Barnes

Tolondrea Barnes

June 24, 2026

5  out of  5
rating by Tolondrea Barnes
"“I had an amazing experience working with Ms. Tiana on my life insurance policy. She was very patient, knowledgeable, and took the time to explain everything to me in a way I could fully understand. She made the entire process smooth, stress-free, and helped me choose the best policy for my needs. I truly appreciate her professionalism, kindness, and dedication to making sure I was comfortable with my decision. If you’re looking for someone who genuinely cares and goes above and beyond to help, I highly recommend Ms. Tiana. Thank you again for all your help!”"
We responded:
"Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear about your experience working with our team.

It means a lot that you felt supported throughout the process—that the producer was patient, knowledgeable, and took the time to explain everything clearly so you could fully understand your options. We’re also glad to hear the experience felt smooth and stress-free, and that you were able to choose a policy that fits your needs with confidence.

Your feedback about professionalism, kindness, and dedication is exactly what we strive for every day. Thank you again for your recommendation and for trusting us with something as important as your life insurance. If you ever need anything in the future, we’re here to help!"
Profile photo of Ted Teddy

Ted Teddy

June 24, 2026

5  out of  5
rating by Ted Teddy
"I have had a great experience with Falon taking care of our family’s need for a reasonable automobile insurance coverage. She was very friendly, and very happy to answer all my questions with knowledge and experience. I would definitely recommend her service to my friends and family."
We responded:
"Thank you so much for your 5-star review! We’re truly happy to hear that you had a great experience with Falon while getting the right auto insurance coverage for your family.

We really appreciate your kind words about her being friendly and taking the time to answer your questions with knowledge and experience—those details matter, especially when you’re looking for coverage you can feel confident in.

Thank you again for recommending Falon to your friends and family. If you ever need anything in the future, we’re here to help!"
Profile photo of Doan Trang Nguyen

Doan Trang Nguyen

June 18, 2026

5  out of  5
rating by Doan Trang Nguyen
"I have auto and house insurance with State Farm for over 5 years and they are doing amazing job especially Nikolina Sistrunk she work fast and very thorough."
We responded:
"We appreciate you taking the time to share your experience with us. Providing thorough, efficient service for your property and auto insurance is always our top priority. Thank you for recognizing Nikolina's hard work, and thank you for your 5 years of loyalty to State Farm!"
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Terry King

June 18, 2026

5  out of  5
rating by Terry King
"I have been a customer for many years. Makeda Nichols State Farm is always welcoming and understanding of your needs and concerns"
We responded:
"Thank you so much for your loyal business over all these years! We always aim to create a welcoming environment where you feel truly heard and supported. Hearing that we are meeting your needs and understanding your concerns means the world to our entire team. We look forward to taking care of you for many more years to come!"
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Rebecca Waight

June 16, 2026

5  out of  5
rating by Rebecca Waight
"I cannot recommend Falon highly enough! She has been absolutely amazing throughout the entire process. From the very beginning, she was knowledgeable, responsive, and genuinely cared about helping me find the best coverage for my needs. She took the time to explain everything clearly, answered all of my questions, and made what can sometimes be a stressful process feel easy and straightforward.

If you’re looking for an insurance agent who truly goes above and beyond, Falon is the one to call. I am incredibly grateful for all of her help and would recommend her to anyone without hesitation!

⭐️⭐️⭐️⭐️⭐️"
We responded:
"Wow—thank you so much for the incredible 5-star review! We sincerely appreciate you taking the time to share your experience, and we’re so grateful you trusted Falon with something as important as your insurance needs.

It means a lot to hear that Falon was there for you from the very start—being knowledgeable, quick to respond, and genuinely focused on helping you find the best coverage for your situation. We’re especially happy you felt comfortable throughout the process, and that Falon took the time to walk you through everything clearly, answer all of your questions, and make the whole experience feel smooth and manageable.

That “above and beyond” approach is exactly what Falon strives for with every client. Your kind recommendation means a lot to our team, and we’ll be here for you anytime you need anything in the future.

Thank you again for your trust and for the wonderful words—you truly made our day!"
Profile photo of Kiara Gamble

Kiara Gamble

June 15, 2026

5  out of  5
rating by Kiara Gamble
"I had a great experience working with Nikolina! She was knowledgeable, patient and took the time to answer all of my questions about life and health insurance policies, and much more! She explained everything clearly and helped me understand my options and made the process easy and stress-free. I never felt pressured It truly appreciate her professionalism and willingness to help. I would highly recommend her to anyone looking for guidance!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your great experience with Nikolina. It means a lot that she was knowledgeable, patient, and took the time to answer all your questions clearly—helping you feel confident in your options without any pressure.

We truly appreciate your recommendation and your trust. Please feel free to reach out anytime—we’re always here to help. 😊⭐️"
Profile photo of Thompsons Electric

Thompsons Electric

June 8, 2026

5  out of  5
rating by Thompsons Electric
"We can not express enough gratitude for this team! They are always so helpful and get some of the most complicated requests done in no time. We highly recommend!"
We responded:
"Wow—thank you for the wonderful review! We’re so glad our team has been able to help you guys, especially with those complicated requests.

Your recommendation means a lot to us. We’re grateful to serve you and are always here if you need anything. 😊⭐️"
Profile photo of Karren Warren

Karren Warren

May 17, 2026

5  out of  5
rating by Karren Warren
"Falon made getting our car insurance so easy.
Her quick responses and her efficient way of working made the process very easy"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear Falon made getting your car insurance so easy. Her quick responses and efficient approach truly make a difference, and we’re glad the process was smooth for you. We appreciate your trust—please don’t hesitate to reach out anytime you need us! 😊⭐️"