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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff G

September 16, 2025

5  out of  5
rating by Jeff G
"After having kids I decided to consider a life insurance policy in case something would happen to me, my kids would be atleast financially ok. Wasn’t sure where to start. I called State Farm and spoke with Falon at the office she was great. Guided me through the entire process helped me decide which would be best for me. Great professionalism! She didn’t try to push something that I didn’t need. Very straight forward, very knowledgable. Great help! I even switched my auto insurance to State Farm. Would absolutely recommend Makeda Nichols State Farm to anyone!! Great service"
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Victoria Nikitina

September 15, 2025

5  out of  5
rating by Victoria Nikitina
"Absolutely the easiest and most understanding person I’ve spoken to that helped me understand what I needed to do. I’m foreign and don’t really understand insurance but Liona Smith was so helpful and patient. Definitely recommend her and this location for all of your insurance needs!"
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Tailyn Andrea

September 12, 2025

5  out of  5
rating by Tailyn Andrea
"this state farm is so amazing, Liona Smith specifically is extremely kind and helpful!"
We responded:
"Thank you, Tailyn, for this review! We appreciate you and your business. Liona is an amazing part of our team, and we are thrilled that she was able to assist you!"
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Hannah Daughtry

September 12, 2025

5  out of  5
rating by Hannah Daughtry
"Shoutout to Ms Rosie in service, always handles my problems with care!"
We responded:
"Thank you for this review, Hannah! We are thrilled that Rosie could support you and your insurance needs. We appreciate your business!"
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Debbie Mcgiboney

September 11, 2025

5  out of  5
rating by Debbie Mcgiboney
"Falon, thank you for your help for getting my insurance billing sorted out ,and for helping me find a way to save kn my insurance. Thank you, God bless!"
We responded:
"Thank you for your review, Debbie! We are so glad that Falon could assist you with your insurance and find solutions that were helpful to you! We appreciate your business, Debbie!"
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Tiana Richardson

September 6, 2025

5  out of  5
rating by Tiana Richardson
"State Farm was very helpful in helping us take care of a unfortunate event. Great care was given in handling our situation! Makeda and her team are awesome!!"
We responded:
"Tiana, thank you for your business and this review. We are grateful that we are able to provide your insurance needs, especially through the tough times. "
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Lorene Flanders

September 4, 2025

5  out of  5
rating by Lorene Flanders
"We have been clients of Makeda Nichols - State Farm agency since moving to Mobile in 2017. The agency was recommended by our realtor, and we have been most grateful for that recommendation. The office staff is unfailingly helpful and responsive, making excellent recommendations for homeowners, rental dwelling, vehicle, life and other insurance needs. We generally work with Nikolina Nonkovic who is a wonderful and most professional representative for the office."
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Ritwik Ghoshal

September 3, 2025

5  out of  5
rating by Ritwik Ghoshal
"Hands down the best insurance agency in Mobile. It's really easy to get in touch with them, and everyone I worked with especially Rosie has been super helpful. They are quick to respond, have great work ethic, and eager to satisfy all your insurance needs. I'll highly recommend them."
We responded:
"Thank you for this review, Ritwik! We are happy to hear that you are satisfied with your service and that Rosie has supported you and your insurance needs. Thank you for your business!"
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Margo Smith

August 28, 2025

5  out of  5
rating by Margo Smith
"This office takes care of me every time. The ladies here really put a smile on my face in the midst of handling business that usually stresses me out. Special shoutout to Liona Smith, she was incredibly helpful for me the last few visits! Overall lovely experience at this office"
We responded:
"Wow, thank you Margo! We are honored that you are satisfied with our office. We are grateful that Liona has been a great support to you. Thank you for leaving us this kind review 💕"
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Chris Commee

August 27, 2025

5  out of  5
rating by Chris Commee
"this is the best state farm agency. liona always assists me with my insurance questions and concerns. i would definitely recommend everyone to get insurance through them"
We responded:
"Thank you Chris! We are so glad that Liona could help you with your insurance concerns. 😊 We appreciate you taking time to leave us a review and we appreciate your business!"
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Jayla Wilson

August 25, 2025

5  out of  5
rating by Jayla Wilson
"I purchased a life insurance policy through Makeda Nichols a couple of years ago, and it has been one of the best decisions for my family. Falon walked me through all the options—term vs. whole life—and helped me pick something that fit my budget very great worker.Definitely recommend"
We responded:
"Thank you Jayla! We are so glad that Falon could assist you with your life insurance needs! We appreciate you and your kind words. "
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dell meggs

August 25, 2025

5  out of  5
rating by dell meggs
"Went to office today with a VIN. Robin acknowledged the issues and got it done. In and out less than 30 minutes. Love my agent and her staff."
We responded:
"Thanks for the review Dell! We are thrilled that Robin could handle your insurance needs! We appreciate you! "
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Sharon Bettis

August 19, 2025

5  out of  5
rating by Sharon Bettis
"FALON was very helpful to me and daughter while applying for life insurance we came across a few hiccups but she helped us get through it,We are very well pleased with her service and would gladly recommend her to family and friends."
We responded:
"Sharon, thank you so much for the review! We appreciate your business and are elated that Falon was able to be helpful to you through your life insurance process!"
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Quintearria Williams

August 19, 2025

5  out of  5
rating by Quintearria Williams
"Getting life insurance through Makeda Nichols was one of the best decisions I’ve made for my family. Falon made the process simple, explained my options clearly, and helped me pick the right plan without any pressure. Now I have peace of mind knowing my loved ones are protected. Highly recommend reaching out to Makeda!"
We responded:
"Thank you Quintearria! We are so glad that Falon was able to assist you and make the process simpler for you. We appreciate your business! tha "
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Lilyana Kramer

August 19, 2025

5  out of  5
rating by Lilyana Kramer
"falon kramer is an amazing representative and shows full efforts into all insurance policies day by day"
We responded:
"Thank you, Lilyana! Falon IS amazing and we are so grateful she was able to help you with you insurance needs! We appreciate your business!"
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Lilyana Kramer

August 19, 2025

5  out of  5
rating by Lilyana Kramer
"amazing staff, great insurance plan. zero complaints about state farm !!"
We responded:
"Thank you for the review, Lilyana! We appreciate your revie and your business!"
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Brenda Bolton

August 14, 2025

5  out of  5
rating by Brenda Bolton
"Ms Nichols and her team at State Farm have always been helpful and knowledgeable. They have provided my auto and home coverage for decades. My only claim, a hurricane roof repair, was handled to my complete satisfaction. I highly recommend them!"
We responded:
"Thank you so much Brenda! We are so grateful for you and your business! Thank you again for leave us this review. 💕"
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Family Ishere

August 7, 2025

5  out of  5
rating by Family Ishere
"They possess extensive knowledge about the products they offer and are incredibly helpful in explaining how each item can benefit my family."
We responded:
"Thank you so much for taking time to leave us a review! We are thrilled that you are happy with your experience, and we appreciate your business. "
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Rox Beshear

July 10, 2025

5  out of  5
rating by Rox Beshear
"I’ve had an excellent experience with Makeda and staff ! They’re knowledgeable, responsive, and truly go above and beyond to make sure I understand my coverage and feel confident in my choices. Whether I’ve had a quick question or needed help with a policy change, they’ve always handled it with professionalism and care. It’s great to have an agent who’s not just about business, but really cares about their clients. Highly recommend!"
We responded:
"Thank you Rox! 🤭 We are so grateful to you for taking the time to leave us such a kind review. We are elated that you feel confident in us and in the knowledge that you've gained. We look forward to continuing to serve you in the future. "
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Wren Wimmer

July 1, 2025

5  out of  5
rating by Wren Wimmer
"Gabby took time with me when I called, and answered all of my questions. She was kind, courteous and professional."
We responded:
"Thank you, Wren! We appreciate you leaving this review. We aim to provide the best service that we can give and I am so glad that Gabi was able to assist you!"
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Kim

June 21, 2025

5  out of  5
rating by Kim
"Thank you State Farm for all your services. Special thank you to Liona for always being a phone call away and assisting me and the kid!!!!"
We responded:
"Thank you for leaving us a five star review Kim! We are thrilled that Liona has been supportive to you and your needs. We always aim to please! "
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Jan Bailey

June 20, 2025

5  out of  5
rating by Jan Bailey
"Makeda and her staff are stellar! Recently I had an emergency and Makeda called personally, after hours, twice, to check on me. Her staff are kind, efficient, and fast!"
We responded:
"Jan, thank you so very much! We aim to provide the best service possible. Thank you for choosing us to provide your insurance needs. "
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Zaneta Owens

December 30, 2024

5  out of  5
rating by Zaneta Owens
"They all are so helpful and nice. They are only one call away and no matter the reason for the call, they are sure to make the client a priority and offer the right services at the right time."
We responded:
"Thank you for the review. As always, we strive to be the best insurance resource and good neighbor."
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lucy prehoda

December 12, 2024

5  out of  5
rating by lucy prehoda
"We have been with Makeda Nichols State Farm for some 30 years now. Liona was very professional and patient while assisting me with my auto claim. Thank you State Farm and Liona."
We responded:
"Lucy, Thank you so much for your kind words. We are elated that Liona could assist you through the claims process with respect and kindness. We appreciate your business and are so grateful to you for being with us for all these years. "
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Arkeya Mitchell

November 1, 2024

5  out of  5
rating by Arkeya Mitchell
"They are amazing!!!! The most helpful and best customer service I have ever seen and I am grateful to be apart of this agency."
We responded:
"Thank you, Arkeya! We appreciate your business and you taking time out of your day to leave us this review! "